IT Services
IT SERVICES
At the very heart of IT service management is the actual service you are delivering to the customer. This service should provide value to the customer in order to accomplish a certain objective that is beneficial to them.
However, defining an actual IT service is a common and major challenge, particularly if IT and the customer are not aligned around what is expected from both parties. One reason for this challenge is one of perspective:
- IT sees the service from the basis of applications and infrastructure.
- Customers see the service from outcomes and usage.

